Frequently Asked Questions (FAQs)

1. Are your products authentic?

Yes! At Ex-Import Cosmetic Store, we only source from trusted suppliers and well-known global brands. Every product is 100% authentic and carefully checked for quality before it reaches you.

2. Do you ship internationally?

Currently, we ship within selected regions. Please check our Shipping Policy for details on delivery times, available countries, and shipping fees.

3. How long will it take to receive my order?

Orders are usually processed within 1–3 business days. Delivery times may vary depending on your location, but standard shipping typically takes 7–15 business days.

4. Can I return or exchange an item?

Yes, we accept returns and exchanges under certain conditions. Products must be unused, unopened, and returned within 14 days of delivery. Please refer to our Return Policy for full details.

5. Do you offer refunds?

Refunds are available for eligible returns once the product is received and inspected. Refunds are issued back to your original payment method.

6. Are your cosmetics safe for all skin types?

We offer a wide range of products suitable for different skin types. However, we always recommend checking the ingredient list and conducting a patch test before use. If you have sensitive skin, please consult a dermatologist before trying new products.

7. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email so you can monitor your package’s journey.

8. What payment methods do you accept?

We accept major payment methods, including credit/debit cards, PayPal, and secure online payment options.

9. Do you offer discounts or promotions?

Yes! Keep an eye on our website and subscribe to our newsletter to stay updated on exclusive offers, seasonal sales, and special promotions.

10. How can I contact customer support?

You can reach us anytime through our Contact Us page or by email at support@eximportcosmetics.com. Our customer care team is always ready to help you.